The general turnaround time for our artwork is 2-3 days. This is subject to change during peak seasons (example: Valentine's, Mother's Day, Christmas If you have a rush order, please let us know when you place your order and we will do our best to meet your time frames.
All orders will be despatch by economy post as standard.
We always obtain proof of postage and should items get lost in transit, the required length of time will need to be given for the item to arrive before any refunds or replacements will be given.
Additional Policies & FAQ's
Color Variations - Due to the varying computer monitors, our colors may look slightly different from computer to computer. There may be a slight variation from the color of the print and the color seen on your monitor.
We own the copyrights to all artwork. You receive prints which can be used for personal use only and can not be sold or reproduced.
Returns and Refunds Policy
♥♥To avoid costly errors, we are happy to provide you with a proof of your artwork before we print and ship. We recommend you double check all of the details to ensure they are correct and meet your needs. ♥♥
If there is a mistake with your order, we can fix it for you!
If we made the mistake, we guarantee to fix it at our cost. If you made the mistake, we can send you a replacement at a discounted cost.
If damage occurs during shipping, we will gladly work with you to fix the problem.
Your right to cancel:
At Happy Hibou, we are confident that you will be delighted with your purchase.
However, if for any reason you are not completely satisfied with you purchase from Happy Hibou then please notify us by letter or email and return your purchase within 7 (seven) working days of receipt for a full, no quibble, refund, including your initial postage and packaging. You must take reasonable care of your purchase and not use it in any way.
Goods must be returned at your expense, we recommend that you obtain proof of posting and use "Royal Mail Recorded Signed For" service. Items to be returned should be sent to:
La Vieille Boulangerie
Refunds will not be paid until we have taken delivery of your order.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS
No refunds or returns on personalized artwork.